Manage Your Subscription
Log in to your customer account
You can access your customer account through our customer account login here. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.
Alternatively, you can access your account using the customer account direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email.
Receiving your subscription
If you subscribe or order after a box has sold out, you will be sent the next available box we currently have in stock. We always update you and our website so that you know which box you will receiving.
*Please note: When you subscribe to receive your Quarterly Subscription you receive this every three months.
Please read about our refund policy here.
We will automatically bill you and send your box out every three months until you tell us to stop. We will take your first payment the day you subscribe, with your first box dispatched after your payment has been processed. After this, payments are typically taken on or around the first of the month.
Subscription payment failure
If you dont have enough money to pay your subscription we will typically attempt to debit your account every 5 days until it is successful. If we are unable to successfully charge you after several attempts, we will withhold shipment of your Blob Box until your payment details are updated. The subscription will go into pause mode until your payment details are updated. However, this will not cancel the subscription.
Cancel a subscription
In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click on the Actions button found next to the subscription you want to cancel and then select Cancel from the dropdown menu. On the following page, you will be prompted to enter a cancellation reason.
*Please note: You have to receive three boxes minimum, you then have to cancel your subscription after your third box. If you want to keep your subscription please email email@example.com If you are cancelling after the 15th, you will still the receive the following months box as your box has already been allocated. Your cancellation will be effective after the following month.
Update billing information
In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address.
Skip a delivery
Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order.
Once logged in, click on Subscriptions and click See details to the right of the address.
Then you can scroll down and click on the latest charge which is the blue marked Queued charge. Then click on the Change date where you can select the next charge date for this queued order.
Update shipping address
Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
You will be taken to a page where you can modify your shipping address fields.
If you update your address on your account you must do this before your payment leaves your account. If you do this afterwards then please contact us to confirm which address you would like your Blob Box delivered to, so that we can update your account details on your behalf. If you are unsure about any of this please email firstname.lastname@example.org. We can not be held responsible for incorrect shipping addresses, so please do contact us if you are unsure.